Policies & General Terms and Conditions

Agreement to Terms

This is a legally binding agreement. Please read these Policies and General Terms and Conditions carefully before using the http(s)://www.dynastysuitessantafesprings.com website operated by Dynasty Suites Santa Fe Springs. Your access to and use of this website and service is conditioned on your acceptance of and compliance with these terms and conditions. These terms apply to all visitors, users, guests, and others who access or use the service.

By accessing or using the website, continuing on this site, and/or making a reservation, you agree to be bound by the terms, conditions, cookie policies, and hotel policies set forth below. If you disagree with any part of the terms, you may not access the service and should leave this site immediately.

Purchases, Reservations, and Guest Information

If you wish to purchase any product or service made available through the service, including booking a room, you may be asked to supply certain information relevant to your purchase, including current personal information. Reservations may also be subject to separate room-type rules, taxes, fees, deposits, cancellation policies, and third-party booking-engine requirements.

Room Access and Guestroom Condition

The hotel reserves the right to enter the guestroom, even when a Do Not Disturb sign is posted, to ensure proper cleanliness and condition of the room and the suitability, comfort, safety, and well-being of yourself, other guests, staff, and the property.

Third-Party Websites, Booking Engines, and External Links

Our service may contain links to third-party websites or services that are not owned or controlled by Dynasty Suites Santa Fe Springs. Dynasty Suites Santa Fe Springs has no control over and assumes no responsibility for the content, privacy policies, terms, practices, pricing, availability, goods, or services of any third-party websites or services.

You acknowledge and agree that Dynasty Suites Santa Fe Springs shall not be responsible or liable, directly or indirectly, for any damage, claim, loss, or expense caused or alleged to be caused by or in connection with use of, reliance on, or purchase from any third-party content, goods, or services available on or through external websites or services.

Cookies and Similar Technologies

By continuing to use our site and services, you agree to the use of cookies and similar technologies for the purposes described in our Privacy Policy. If you do not accept the use of cookies and similar technologies, do not use this site.

Dynasty Suites Santa Fe Springs currently uses cookies for functionality purposes and may use analytics to learn how the site performs in different locations and to understand and improve services and features. If you want to remove or block cookies from your device, you can update your browser settings. Consult your browser's help menu to learn how to remove or block cookies. Dynasty Suites Santa Fe Springs is not responsible for your browser settings. You can find a general explanation about cookies and browser controls at All About Cookies.

Accuracy, Pricing, Availability, and Changes

Dynasty Suites Santa Fe Springs information may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to online, written, or verbal communications. Dynasty Suites Santa Fe Springs does not assume responsibility or liability for such inaccuracies, errors, or omissions and shall have no obligation to honor reservations or information affected by such inaccuracies.

Dynasty Suites Santa Fe Springs reserves the right to make changes, corrections, cancellations, and/or improvements to hotel information and to the products and programs described in such information at any time without notice, including after confirmation of a transaction. Changes become effective immediately; please check these terms periodically. Continued use of the site following posted changes means you accept those changes.

Smoking Policy

Smoking is strictly prohibited in all indoor areas, including non-smoking guestrooms and common areas. Any violation of this policy will result in a $250.00 fee.

Pet Policy

No pets are allowed.

Identification Policy

Guests must provide valid government-issued identification upon check-in. The credit card holder must be present at the time of check-in with corresponding identification matching the name on the credit card.

Cancellation Policy

Cancellation must be made at least 24 hours before arrival date, or according to the cancellation policy of your selected room type, to avoid a one-night room and tax penalty charge. Reservations for Honeymoon Suites are non-cancellable. Same-day reservations are non-cancellable.

Please cancel according to the cancellation policy of the room you are selecting prior to your arrival date to avoid a cancellation fee. A non-cancelled reservation will result in a charge of the first night's room and tax or the full stay to the credit card provided, depending on the cancellation policy.

Guarantee Policy

A guaranteed reservation with a credit card assures you of a room even if you check in late after 6:00 PM. All reservations made through this website, by phone, or for future reservations must be guaranteed to a major credit card and not a prepaid card. Early check-in may be accommodated based on availability and is not guaranteed.

Payment Policy

A credit card is required to guarantee your room. By providing a credit card, you agree to all charges related to your stay, including extra charges, fees, damages, and room and tax on the credit card provided. Guests must be 21 or older to pay with cash.

When extending a stay or checking out late, all payments must be paid before 11:00 AM on the checkout date or late-payment fees may apply. Guests agree to resolve any payment or charge dispute directly with Dynasty Suites Santa Fe Springs. Creating a dispute resulting in a chargeback will incur a minimum $100 fee in addition to the disputed amount. Only fully registered guests can make payments related to the stay. A $50 cash incidental deposit is required per stay.

Accessibility Policy

At Dynasty Suites Santa Fe Springs, we are committed to a great experience for all guests. That is why we work to meet the requirements of the Americans with Disabilities Act where applicable to the hotel. Property staff is trained to accommodate guests, including those with special needs, to help ensure a safe and enjoyable stay for everyone based on the ADA requirements that apply to the hotel.

We understand that individuals with varying disabilities may seek information on our digital platforms, and it is our goal to provide such individuals access to the content, features, and functionality available through the website. We have taken steps to make our digital platforms accessible and will continue to implement commercially reasonable changes to improve accessibility.

If you are unable to access any content, feature, or functionality available on or through our digital platforms, please email us at info@dynastysuitessantafesprings.com or call (562) 921-8571. We will make reasonable efforts to address the problem, which may include providing an alternative method for obtaining the content, accessing the functionality or features, and/or fulfilling your request.

Accessible rooms are held until all rooms of that type are reserved or until requested for a reservation. Once a reservation is made, the room is removed from availability on platforms to guarantee the reservation. Accessible rooms are subject to availability due to extenuating circumstances, just like any other room type.

No Visitor Policy

Standard rates are for one adult. Only registered guests are permitted on the property and in guestrooms. Extra people in rooms will incur charges per person per day up to room capacity only. Unregistered guests may incur a penalty per person.

Regardless of billing or master-account arrangements, you are liable for any and all charges posted to your room(s). You are further liable for all damages to the room(s) caused by you or your guests/invitees during your stay. As notice to the registrant, guest(s), or any person(s) affiliated with the guest(s), no person may engage in illegal activity or disruptive behavior. A single violation may result in immediate lockout/eviction with no refund.

Affiliate, Sponsored, and Advertising Links

The website may display paid placements, affiliate links, or sponsored offers. These offers are provided for convenience and revenue support. We do not guarantee third-party pricing, availability, service quality, claims, or transaction outcomes, and users should review the third party's terms and privacy policy before purchasing or submitting information.

Limitation of Liability and No Warranties

To the fullest extent allowed by law, Dynasty Suites Santa Fe Springs and its owners, employees, agents, vendors, and service providers are not liable for indirect, incidental, consequential, special, punitive, or loss-of-profit damages arising from website use, linked services, unavailable information, typographical errors, guest policy enforcement, reservation changes, or reliance on website content.

This website is provided on an “as is” and “as available” basis without warranties of any kind, express or implied, except where prohibited by law.

Contact

Questions about these policies and terms may be directed to info@dynastysuitessantafesprings.com or by phone at (562) 921-8571.